Privacy Policy

Effective Date: July 1, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Haven Wellness Studio collects, uses, discloses, stores, and protects personal information in connection with its wellness-studio services, website, booking systems, communications, and related operations. We are committed to handling personal information in a manner that is consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Maple Haven Wellness Studio operates as a wellness studio and is responsible for the personal information under its control.

Business Name: Maple Haven Wellness Studio
Address: 2145 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-5943

2. Data Collection and Processing

We may collect personal information directly from you, automatically through our website or booking tools, and from third parties where permitted by law. The types of personal information we may collect include:

• Contact information, such as your name, email address, phone number, and mailing address;
• Appointment and booking details, including service preferences, attendance history, and scheduling information;
• Payment-related information, such as billing details and transaction records, where needed to process payments;
• Account or profile information if you create an online account or subscribe to our communications;
• Communications you send to us, including inquiries, feedback, and customer support messages;
• Technical information, such as IP address, browser type, device identifiers, pages visited, and usage data collected through cookies or similar technologies;
• Health or wellness-related information that you voluntarily provide in connection with services, intake forms, or consultations, to the extent necessary for safe and appropriate service delivery;
• Consent preferences and marketing preferences.

We collect only the information that is reasonably necessary for the purposes described in this Policy, unless otherwise required or permitted by law.

3. Purpose of Data Processing

Maple Haven Wellness Studio may process personal information for the following purposes:

• To provide wellness-studio services and manage appointments, bookings, and cancellations;
• To communicate with you about services, confirmations, reminders, updates, and customer support;
• To process payments, issue receipts, and maintain transaction records;
• To assess service suitability, preferences, and any relevant wellness considerations you choose to share;
• To improve our services, website functionality, customer experience, and business operations;
• To send marketing communications, where permitted by law and subject to your consent or applicable opt-out rights;
• To maintain records, comply with legal obligations, and respond to lawful requests;
• To protect the security, integrity, and proper functioning of our systems, premises, and services;
• To detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity.

4. Legal Basis for Processing

Where applicable under Canadian privacy law, we process personal information on the following bases:

• Consent: We may rely on your express or implied consent for certain collection, use, and disclosure activities, including marketing communications and the collection of sensitive wellness-related information where appropriate;
• Contractual necessity: We process information as needed to provide requested services, manage bookings, and fulfill our obligations to you;
• Legal obligation: We may process information to comply with tax, accounting, regulatory, recordkeeping, or other legal requirements;
• Legitimate business purposes: We may process information for reasonable business purposes, such as service improvement, fraud prevention, and security, provided such processing is appropriate and lawful;
• Vital interests and safety: In limited circumstances, we may process information to protect the health, safety, or security of you, our staff, or others.

Where consent is the basis for processing, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may share personal information with third parties only as necessary and in accordance with this Policy, including:

• Service providers: Payment processors, booking platforms, email service providers, website hosting providers, analytics providers, customer support tools, and IT/security vendors;
• Professional advisors: Lawyers, accountants, auditors, insurers, and similar advisors where necessary for business, legal, or compliance purposes;
• Authorities and regulators: Government bodies, law enforcement, courts, or other parties where required or permitted by law;
• Business transactions: In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections;
• Other third parties: Where you request or authorize disclosure, or where disclosure is otherwise permitted by law.

We require third-party service providers to protect personal information and use it only for the purposes for which it was disclosed.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

Where personal information is transferred outside Canada, Maple Haven Wellness Studio takes reasonable steps to ensure that appropriate safeguards are in place, including contractual protections and security measures appropriate to the sensitivity of the information.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting requirements, to resolve disputes, and to enforce our agreements.

Retention periods may vary depending on the type of information and the purpose of collection. For example:

• Booking and service records may be retained for a reasonable period after your last appointment;
• Financial and tax records may be retained for the period required by applicable law;
• Marketing preferences are retained until you unsubscribe or withdraw consent;
• Information collected for legal, security, or dispute-resolution purposes may be retained as long as reasonably necessary for those purposes.

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and legal obligations.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you and request information about how it is used and disclosed;
• Rectification: You may request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: You may request deletion of personal information in certain circumstances, subject to legal retention requirements and other lawful exceptions;
• Restriction: You may request that we limit the use or disclosure of your personal information in certain situations;
• Data portability: Where applicable, you may request a copy of certain personal information in a structured, commonly used format;
• Objection: You may object to certain uses of your personal information, including some forms of direct marketing.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or by using any available unsubscribe or preference-management tools. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent for certain information or uses, we may not be able to continue providing some services or communications to you.

10. Right to Complain

If you have concerns about how Maple Haven Wellness Studio handles your personal information, we encourage you to contact us first so we can address your concerns promptly.

You may also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or with a provincial privacy authority where applicable.

We will cooperate with any lawful investigation or complaint process and will make reasonable efforts to resolve privacy concerns in a fair and timely manner.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These measures may include:

• Access controls and role-based permissions;
• Secure storage and transmission methods where appropriate;
• Staff confidentiality obligations and privacy training;
• Monitoring for suspicious activity and security incidents;
• Regular review of systems, vendors, and security practices.

While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

Maple Haven Wellness Studio
2145 Yonge Street, Toronto, ON M4S 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-5943

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. When we make material changes, we will take reasonable steps to notify you, such as posting the updated Policy on our website or providing notice by email where appropriate.

The revised Privacy Policy will be effective on the date indicated at the top of the page unless otherwise stated. We encourage you to review this Policy periodically to stay informed about how Maple Haven Wellness Studio protects your personal information.